Comments on: A Five-Gallon Kindness http://www.1000gears.com/reviews/20080305_a-five-gallon-kindness/ A ticking in the back of our minds Fri, 16 Sep 2011 06:35:01 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: senshixdoukeshi http://www.1000gears.com/reviews/20080305_a-five-gallon-kindness/#comment-34 senshixdoukeshi Wed, 16 Apr 2008 19:10:58 +0000 http://www.1000gears.com/reviews/38_a-five-gallon-kindness/#comment-34 You know, my sister experienced something like this in customer service not so long ago herself. She and her husband received a very nice blender as a wedding present a few years back and it has a glass pitcher. Unfortunately there was some kind of mistake or accident in a recent move and the pitcher broke. My sister sent an email or letter to the company asking about how to go about replacing the pitcher. A week or so later a new pitcher arrived in the mail for her, free of charge and questions. This kind of service (because it's so rare) is very nice to find in a company. You know, my sister experienced something like this in customer service not so long ago herself. She and her husband received a very nice blender as a wedding present a few years back and it has a glass pitcher. Unfortunately there was some kind of mistake or accident in a recent move and the pitcher broke.

My sister sent an email or letter to the company asking about how to go about replacing the pitcher. A week or so later a new pitcher arrived in the mail for her, free of charge and questions.

This kind of service (because it’s so rare) is very nice to find in a company.

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